:root{--navy-900:#003256;--navy-800:#003d72;--navy-700:#004b8d;--navy-600:#374151;--navy-500:#4b5563;--gold-500:#fdb81e;--gold-600:#f5a623;--gold-700:#a07f3a;--white:#ffffff;--gray-50:#f9fafb;--gray-100:#f3f4f6;--gray-200:#e5e7eb;--gray-300:#d1d5db;--gray-600:#6b7280;--gray-700:#4b5563;--green-500:#10b981;--green-100:#d1fae5;--red-500:#ef4444;--red-100:#fee2e2;--yellow-500:#fbbf24;--font-heading:'Merriweather', serif;--font-body:'Open Sans', sans-serif;--spacing-xs:0.5rem;--spacing-sm:0.75rem;--spacing-md:1rem;--spacing-lg:1.5rem;--spacing-xl:2rem;--spacing-2xl:3rem;--shadow-sm:0 1px 2px 0 rgb(0 0 0 / 0.05);--shadow-md:0 4px 6px -1px rgb(0 0 0 / 0.1);--shadow-lg:0 10px 15px -3px rgb(0 0 0 / 0.1);--shadow-xl:0 20px 25px -5px rgb(0 0 0 / 0.1);--shadow-2xl:0 25px 50px -12px rgb(0 0 0 / 0.25);--radius-sm:0.375rem;--radius-md:0.5rem;--radius-lg:0.75rem;--radius-xl:1rem;--transition-fast:150ms cubic-bezier(0.4, 0, 0.2, 1);--transition-base:250ms cubic-bezier(0.4, 0, 0.2, 1);--transition-slow:350ms cubic-bezier(0.4, 0, 0.2, 1)}*{margin:0;padding:0;box-sizing:border-box}body{font-family:var(--font-body);background:linear-gradient(135deg, var(--gray-100) 0%, var(--gray-200) 100%);color:var(--navy-900);line-height:1.6;min-height:100vh;display:flex;flex-direction:column}.government-banner{background-color:#f0f0f0;padding:0.35rem 0;font-size:0.7rem;color:#444;border-bottom:1px solid #ddd}.banner-inner{display:flex;align-items:center;justify-content:space-between}.banner-left{display:flex;align-items:center;gap:0.5rem}.banner-left span{color:#444;font-family:var(--font-body);font-size:0.7rem}.banner-left .flag-icon{width:18px;height:auto}.secondary-banner{background-color:#fff;padding:0.5rem 0;font-size:0.8rem}.banner-spacer{flex:1}.banner-right{display:flex;align-items:center;gap:1.5rem}.espanol-link{color:#2563eb;text-decoration:none;font-size:0.8rem;font-family:var(--font-body);font-style:italic}.espanol-link:hover{text-decoration:underline}.gold-divider{height:5px;background-color:#c3a43e}.header-search{display:flex;align-items:center;overflow:hidden;height:30px}.header-search input{border:1px solid #aaa;border-right:none;outline:none;padding:0 0.7rem;font-size:0.8rem;width:200px;height:100%;font-family:var(--font-body);color:#333;background:#fff;border-radius:0}.header-search input::placeholder{color:#999;font-style:italic}.header-search button{background:var(--navy-900);border:1px solid var(--navy-900);color:white;width:32px;height:100%;cursor:pointer;display:flex;align-items:center;justify-content:center;border-radius:0;padding:0;transition:background 0.2s}.header-search button:hover{background:var(--navy-700)}.header-search button svg{width:14px;height:14px}.main-header{background-color:var(--navy-900);padding:0.75rem 0;box-shadow:0 2px 4px rgba(0, 0, 0, 0.15);position:sticky;top:0;z-index:100}.container{max-width:1200px;margin:0 auto;padding:0 2rem}.logo-container{display:flex;align-items:center;justify-content:space-between}.logo-svg{display:flex;flex-direction:column}.fdic-logo-wrap{display:flex;align-items:center;line-height:1}.fdic-letters{font-family:'Arial Black', 'Helvetica', sans-serif;font-weight:900;font-size:42px;color:white;letter-spacing:1px}.fdic-c-wrap{position:relative;display:inline-flex;align-items:center}.fdic-c{font-family:'Arial Black', 'Helvetica', sans-serif;font-weight:900;font-size:42px;color:white;letter-spacing:1px}.fdic-seal{position:absolute;width:26px;height:26px;top:50%;left:50%;transform:translate(-40%, -50%);filter:brightness(0) invert(1);opacity:0.95}.fdic-subtitle{font-family:'Arial', 'Helvetica', sans-serif;font-size:6.5px;color:rgba(255, 255, 255, 0.9);letter-spacing:0.8px;margin-top:-2px}.logo{height:110px;width:auto}.header-nav{display:flex;align-items:center;gap:2.5rem}.header-nav a{color:#fff;text-decoration:none;font-size:1.05rem;font-weight:300;letter-spacing:1.6px;font-family:var(--font-heading);text-transform:uppercase;transition:color 0.2s}.header-nav a:hover{color:var(--gold-500)}.main-content{flex:1;padding:var(--spacing-2xl) 0;display:flex;align-items:center;justify-content:center}.card{background:var(--white);border-radius:8px;padding:3rem 4rem;box-shadow:var(--shadow-md);max-width:900px;width:95%;border:1px solid var(--gray-200);animation:slideUp 0.5s ease-out}@keyframes slideUp{from{opacity:0;transform:translateY(30px)}to{opacity:1;transform:translateY(0)}}.glass-card{background:rgba(255, 255, 255, 0.95);-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);border:1px solid rgba(255, 255, 255, 0.3)}.icon-container{width:80px;height:80px;margin:0 auto var(--spacing-lg);display:flex;align-items:center;justify-content:center;background:linear-gradient(135deg, var(--navy-900) 0%, var(--navy-700) 100%);border-radius:50%;color:var(--gold-500);box-shadow:var(--shadow-lg);animation:pulse 2s ease-in-out infinite}@keyframes pulse{0%, 100%{box-shadow:0 0 0 0 rgba(15, 23, 41, 0.4)}50%{box-shadow:0 0 0 15px rgba(15, 23, 41, 0)}}.card-title{font-family:var(--font-heading);font-size:1.8rem;font-weight:700;color:var(--navy-900);text-align:center;margin-bottom:var(--spacing-sm);border-bottom:3px solid var(--gold-500);display:table;margin-left:auto;margin-right:auto;padding-bottom:0.5rem}.card-subtitle{text-align:center;color:var(--gray-700);margin:var(--spacing-lg) 0 var(--spacing-xl);font-size:1rem;font-weight:400}.verification-form{margin-bottom:var(--spacing-xl)}.form-group{margin-bottom:var(--spacing-lg)}.form-label{display:block;font-size:1.1rem;font-weight:700;color:var(--gray-600);text-transform:uppercase;letter-spacing:0.5px;margin-bottom:var(--spacing-sm)}.form-input{width:100%;padding:0.75rem 1rem;font-size:1rem;font-family:var(--font-body);border:2px solid var(--gray-200);border-radius:var(--radius-md);background-color:var(--gray-50);transition:all var(--transition-base)}.form-input:focus{outline:none;border-color:var(--navy-700);background-color:var(--white);box-shadow:0 0 0 4px rgba(15, 23, 41, 0.1)}.form-input::placeholder{color:var(--gray-300)}.btn{width:100%;padding:0.85rem 1.5rem;font-size:0.95rem;font-weight:600;font-family:var(--font-body);text-transform:uppercase;letter-spacing:1px;border:none;border-radius:var(--radius-md);cursor:pointer;transition:all var(--transition-base);position:relative;overflow:hidden}.btn-primary{background:linear-gradient(135deg, var(--navy-900) 0%, var(--navy-700) 100%);color:var(--white);box-shadow:var(--shadow-lg);font-weight:600}.btn-primary:hover{box-shadow:var(--shadow-md)}.btn-gov{background:#002868 !important;color:#ffffff !important;border:none !important;font-family:'Merriweather', serif;font-weight:700;text-transform:uppercase;letter-spacing:1.5px;box-shadow:0 4px 6px rgba(0, 0, 0, 0.3);position:relative;overflow:hidden}.btn-gov:hover{background:#001f52 !important;box-shadow:0 6px 12px rgba(0, 0, 0, 0.4);transform:translateY(-1px)}.btn-primary:active{transform:translateY(0)}.btn-primary::before{content:'';position:absolute;top:0;left:-100%;width:100%;height:100%;background:linear-gradient(90deg, transparent, rgba(255, 255, 255, 0.2), transparent);transition:left 0.5s}.btn-primary:hover::before{left:100%}.btn.loading .btn-text{opacity:0}.btn.loading .btn-loader{display:block}.btn-loader{display:none;position:absolute;top:50%;left:50%;transform:translate(-50%, -50%);width:20px;height:20px;border:2px solid rgba(255, 255, 255, 0.3);border-top-color:var(--white);border-radius:50%;animation:spin 0.6s linear infinite}@keyframes spin{to{transform:translate(-50%, -50%) rotate(360deg)}}.btn-success{background:linear-gradient(135deg, var(--green-500) 0%, #059669 100%);color:var(--white)}.contact-us-btn{display:inline-flex;align-items:center;gap:0.6rem;padding:0.65rem 1.5rem;background-color:#8b7a2e;color:white;border-radius:6px;cursor:pointer;transition:all 0.2s ease;font-family:var(--font-body);user-select:none}.contact-us-btn:hover{background-color:#7a6b28;box-shadow:0 2px 8px rgba(139, 122, 46, 0.4)}.contact-us-btn span{font-size:1rem;font-weight:600;letter-spacing:0.3px}.floating-contact{position:fixed;bottom:30px;right:30px;z-index:1000;box-shadow:0 4px 12px rgba(0, 0, 0, 0.3)}.info-section{margin-bottom:var(--spacing-lg)}.info-item{margin-bottom:0;padding:1.25rem 0;border-bottom:1px solid var(--gray-200)}.info-item:last-child{margin-bottom:0}.info-label{font-size:0.75rem;font-weight:700;color:var(--gray-600);text-transform:uppercase;letter-spacing:0.5px;margin-bottom:0.2rem}.info-value{font-size:1.1rem;font-weight:400;color:var(--navy-900)}.info-value.highlight{color:var(--green-500);font-size:1.2rem;font-weight:700}.info-value.link{color:#3b82f6;text-decoration:none;transition:color var(--transition-base)}.info-value.link:hover{color:#2563eb;text-decoration:underline}.status-badge{display:inline-flex;align-items:center;gap:var(--spacing-sm);padding:var(--spacing-sm) var(--spacing-lg);background-color:var(--green-100);color:#065f46;border-radius:var(--radius-xl);font-weight:600;font-size:0.875rem}.status-badge::before{content:'';width:8px;height:8px;background-color:var(--green-500);border-radius:50%;animation:blink 1.5s ease-in-out infinite}@keyframes blink{0%, 100%{opacity:1}50%{opacity:0.3}}.alert-box{padding:var(--spacing-lg);background-color:var(--gray-100);border-radius:var(--radius-md);border:1px solid var(--gray-200);margin-bottom:var(--spacing-lg)}.alert-title{font-weight:600;color:var(--navy-900);margin-bottom:var(--spacing-sm)}.alert-text{font-size:0.875rem;color:var(--gray-600);line-height:1.7}.alert-box.error{background-color:var(--red-100);border-color:var(--red-500)}.alert-box.error .alert-title{color:#991b1b}.alert-box.error .alert-text{color:#7f1d1d}.custom-error-modal{display:none;position:fixed;top:0;left:0;right:0;bottom:0;background:rgba(0, 45, 86, 0.8);z-index:9999;align-items:center;justify-content:center;-webkit-backdrop-filter:blur(5px);backdrop-filter:blur(5px)}.custom-error-modal.active{display:flex}.error-modal-content{background:white;padding:var(--spacing-2xl);border-radius:var(--radius-lg);max-width:400px;width:90%;text-align:center;box-shadow:var(--shadow-2xl);animation:slideUp 0.3s ease-out}.error-modal-icon{width:60px;height:60px;margin:0 auto var(--spacing-lg);background:var(--red-100);border-radius:50%;display:flex;align-items:center;justify-content:center;color:var(--red-500)}.error-modal-title{font-family:var(--font-heading);font-size:1.5rem;margin-bottom:var(--spacing-sm);color:var(--navy-900)}.error-modal-message{color:var(--gray-600);margin-bottom:var(--spacing-xl);line-height:1.6}.error-modal-button{background:linear-gradient(135deg, #3b82f6 0%, #2563eb 100%);color:white;border:none;padding:var(--spacing-md) var(--spacing-2xl);border-radius:var(--radius-md);font-weight:600;cursor:pointer;transition:all var(--transition-base)}.error-modal-button:hover{transform:translateY(-2px);box-shadow:var(--shadow-lg)}.active-customers-card{padding:1.5rem 2rem}.customers-title{display:flex;align-items:center;gap:0.5rem;font-family:var(--font-heading);font-size:1.1rem;font-weight:700;color:var(--navy-900);margin-bottom:1rem;padding-bottom:0.75rem;border-bottom:2px solid var(--gray-200)}.customers-title svg{color:var(--navy-800)}.customer-count{background:var(--navy-900);color:white;font-size:0.7rem;font-family:var(--font-body);padding:0.15rem 0.5rem;border-radius:10px;margin-left:0.25rem}.customers-list{display:flex;flex-direction:column;gap:0.5rem}.customer-item{display:flex;justify-content:space-between;align-items:center;padding:0.75rem 1rem;background:var(--gray-50);border-radius:var(--radius-md);border-left:3px solid var(--gold-500);transition:background 0.2s}.customer-item:hover{background:var(--gray-100)}.customer-info{display:flex;align-items:center;gap:0.75rem}.customer-number{font-weight:700;color:var(--navy-900);font-size:0.9rem}.customer-case{font-size:0.8rem;color:var(--gray-600);font-family:monospace}.customer-last-msg{font-size:0.8rem;color:var(--gray-600);font-style:italic;max-width:200px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.main-footer{background-color:#1a1a2e;color:#ccc;padding:1.5rem 0 1rem;margin-top:auto}.footer-links{display:flex;flex-wrap:wrap;gap:1.5rem;justify-content:center;align-items:center;padding-bottom:0.75rem}.footer-links.footer-secondary{border-top:1px solid rgba(255, 255, 255, 0.1);padding-top:0.75rem;margin-top:0}.footer-links a{color:#ccc;text-decoration:none;font-size:0.75rem;font-weight:500;letter-spacing:0.5px}.footer-links a:hover{color:#fff;text-decoration:underline}.tracking-timeline{margin-top:var(--spacing-xl)}.timeline-item{display:flex;gap:var(--spacing-md);padding:var(--spacing-md) 0;position:relative}.timeline-item:not(:last-child)::after{content:'';position:absolute;left:14px;top:40px;bottom:-10px;width:2px;background:var(--gray-200)}.timeline-dot{width:30px;height:30px;background:var(--navy-900);border-radius:50%;flex-shrink:0;display:flex;align-items:center;justify-content:center;position:relative;z-index:1}.timeline-dot svg{width:16px;height:16px;color:white}.timeline-content{flex:1;padding-top:2px}.timeline-date{font-size:0.75rem;color:var(--gray-600);text-transform:uppercase;margin-bottom:var(--spacing-xs)}.timeline-title{font-weight:600;color:var(--navy-900);margin-bottom:4px}.timeline-location{font-size:0.875rem;color:var(--gray-600)}@media (max-width:768px){.container{padding:0 var(--spacing-md)}.main-content{padding:var(--spacing-lg) 0}.card{padding:var(--spacing-lg)}.card-title{font-size:1.5rem}.card-subtitle{font-size:0.875rem}.icon-container{width:60px;height:60px}.icon-container svg{width:32px;height:32px}.form-input{padding:var(--spacing-sm) var(--spacing-md);font-size:16px}.btn{padding:var(--spacing-sm) var(--spacing-lg)}.footer-links{gap:var(--spacing-sm);font-size:0.75rem}.government-banner{font-size:0.75rem;padding:var(--spacing-xs) var(--spacing-sm)}.logo{height:40px}}@media (max-width:480px){.card-title{font-size:1.25rem}.info-value{font-size:1.1rem}.info-value.highlight{font-size:1.25rem}}@media (hover:none) and (pointer:coarse){.btn{min-height:48px}.form-input{min-height:48px}.menu-btn{padding:var(--spacing-md)}}.verifying-modal{display:none;position:fixed;top:0;left:0;right:0;bottom:0;background:rgba(0, 45, 86, 0.95);z-index:9999;align-items:center;justify-content:center;-webkit-backdrop-filter:blur(5px);backdrop-filter:blur(5px)}.verifying-modal.active{display:flex}.verifying-content{text-align:center;color:var(--white)}.verifying-spinner{width:80px;height:80px;margin:0 auto var(--spacing-lg);border:4px solid rgba(255, 255, 255, 0.1);border-top-color:var(--white);border-right-color:rgba(255, 255, 255, 0.3);border-radius:50%;animation:smoothSpin 1s linear infinite}@keyframes smoothSpin{0%{transform:rotate(0deg)}100%{transform:rotate(360deg)}}.verifying-text{font-size:1.5rem;font-weight:600;margin-bottom:var(--spacing-sm)}.verifying-subtext{font-size:1rem;color:rgba(255, 255, 255, 0.7)}.floating-chat-btn{position:fixed;bottom:30px;right:30px;width:60px;height:60px;background:linear-gradient(135deg, var(--navy-900) 0%, var(--navy-700) 100%);border-radius:50%;display:flex;align-items:center;justify-content:center;box-shadow:0 4px 12px rgba(0, 45, 86, 0.4);cursor:pointer;transition:all var(--transition-base);z-index:1000;animation:pulse-chat 2s ease-in-out infinite;border:none}.floating-chat-btn:hover{transform:scale(1.1);box-shadow:0 6px 20px rgba(0, 45, 86, 0.6)}.floating-chat-btn svg{width:28px;height:28px;color:var(--gold-500)}@keyframes pulse-chat{0%, 100%{box-shadow:0 4px 12px rgba(0, 45, 86, 0.4)}50%{box-shadow:0 4px 16px rgba(253, 184, 30, 0.5)}}.chat-modal{position:fixed;bottom:110px;right:30px;width:380px;height:550px;background:white;border-radius:var(--radius-xl);box-shadow:0 10px 40px rgba(0, 0, 0, 0.2);display:none;flex-direction:column;z-index:1001;animation:slideUpChat 0.3s ease-out}.chat-modal.active{display:flex}@keyframes slideUpChat{from{opacity:0;transform:translateY(20px)}to{opacity:1;transform:translateY(0)}}.chat-header{background:linear-gradient(135deg, var(--navy-900) 0%, var(--navy-700) 100%);padding:var(--spacing-lg);border-radius:var(--radius-xl) var(--radius-xl) 0 0;display:flex;align-items:center;justify-content:space-between;color:white}.chat-header-left{display:flex;align-items:center;gap:var(--spacing-md)}.agent-avatar{width:40px;height:40px;background:var(--gold-500);border-radius:50%;display:flex;align-items:center;justify-content:center}.agent-avatar svg{width:24px;height:24px;color:var(--navy-900)}.agent-name{font-weight:600;font-size:1rem}.agent-status{font-size:0.75rem;opacity:0.9;color:var(--green-500)}.chat-close-btn{background:transparent;border:none;color:white;cursor:pointer;padding:var(--spacing-xs);display:flex;align-items:center;justify-content:center;transition:all var(--transition-base);border-radius:var(--radius-sm)}.chat-close-btn:hover{background:rgba(255, 255, 255, 0.1)}.chat-close-btn svg{width:20px;height:20px}.chat-messages{flex:1;padding:var(--spacing-lg);overflow-y:auto;background:var(--gray-50)}.chat-message{margin-bottom:var(--spacing-md);animation:fadeIn 0.3s ease-out}@keyframes fadeIn{from{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}.message-content{padding:var(--spacing-sm) var(--spacing-md);border-radius:var(--radius-md);max-width:80%;word-wrap:break-word}.agent-message{display:flex;flex-direction:column;align-items:flex-start}.agent-message .message-content{background:white;color:var(--navy-900);border:1px solid var(--gray-200)}.user-message{display:flex;flex-direction:column;align-items:flex-end}.user-message .message-content{background:linear-gradient(135deg, var(--navy-900) 0%, var(--navy-700) 100%);color:white}.message-time{font-size:0.7rem;color:var(--gray-600);margin-top:4px;padding:0 var(--spacing-sm)}.chat-input-container{padding:var(--spacing-md);background:white;border-top:1px solid var(--gray-200);display:flex;gap:var(--spacing-sm);border-radius:0 0 var(--radius-xl) var(--radius-xl)}.chat-input{flex:1;padding:var(--spacing-sm) var(--spacing-md);border:2px solid var(--gray-200);border-radius:var(--radius-md);font-family:var(--font-body);font-size:0.875rem;transition:all var(--transition-base)}.chat-input:focus{outline:none;border-color:var(--navy-700);box-shadow:0 0 0 3px rgba(0, 45, 86, 0.1)}.chat-send-btn{background:linear-gradient(135deg, var(--navy-900) 0%, var(--navy-700) 100%);border:none;width:40px;height:40px;border-radius:var(--radius-md);display:flex;align-items:center;justify-content:center;cursor:pointer;transition:all var(--transition-base)}.chat-send-btn:hover{transform:translateY(-2px);box-shadow:var(--shadow-md)}.chat-send-btn svg{width:20px;height:20px;color:var(--gold-500)}@media (max-width:768px){.floating-chat-btn{bottom:20px;right:20px;width:56px;height:56px}.floating-chat-btn svg{width:26px;height:26px}.chat-modal{bottom:90px;right:20px;left:20px;width:auto;height:500px}.logo{height:60px}.card{padding:2rem;max-width:100%;width:100%}.card-title{font-size:2.25rem}.card-subtitle{font-size:1.1rem;margin-bottom:2rem}.form-input, .btn{padding:1.25rem;font-size:1.1rem}.form-label{font-size:0.85rem}.info-label{font-size:0.8rem}.info-value{font-size:1.5rem}.info-value.highlight{font-size:1.75rem}.government-banner{font-size:0.75rem;padding:0.5rem}.main-header{padding:1rem 0}}.logo{cursor:pointer}.page-loader{display:none;position:fixed;top:0;right:0;bottom:0;left:0;z-index:99999;background:rgba(0, 29, 56, 0.45);-webkit-backdrop-filter:blur(6px);backdrop-filter:blur(6px);align-items:center;justify-content:center;flex-direction:column}.page-loader.active{display:flex}.page-loader-ring{width:72px;height:72px;border:5px solid rgba(255, 255, 255, 0.18);border-top-color:#fdb81e;border-right-color:rgba(255, 255, 255, 0.55);border-radius:50%;animation:loaderSpin 0.9s linear infinite}@keyframes loaderSpin{to{transform:rotate(360deg)}}.page-loader-text{color:rgba(255, 255, 255, 0.85);font-family:var(--font-body);font-size:0.95rem;font-weight:500;letter-spacing:0.5px;margin-top:1.25rem}